Recovery package
From $750
GST
For standard WordPress websites moving to Ranknv managed hosting.
Ongoing hosting: $110 + GST per month
I’ve Been Hacked
Your website is compromised. We get it cleaned and back online.
Customers may be redirected, forms can stop working and Google may warn people not to visit. The longer the website remains compromised, the greater the risk to your enquiries, reputation and search visibility.
We identify what has been affected, remove the malicious code and secure the website properly so the same issue is less likely to return.
What we look at
Malicious files and injected code
Suspicious users and hidden access
Compromised plugins and themes
Database infections and spam pages
Redirects and browser warnings
The weakness that allowed the attack
Whether the website can be recovered safely
Security Review
Find the weaknesses before they become an expensive problem
01
Website & Hosting Review
We check whether the website and hosting environment have the right protections in place.
- Hosting and SSL setup
- Backup coverage
- Security configuration
02
Access & User Review
We identify who can access the website and whether any accounts create unnecessary risk.
- Administrator accounts
- Password and login security
- Suspicious or outdated users
03
Software & Malware Checks
We inspect WordPress, plugins, themes and website files for weaknesses or signs of compromise.
- Outdated software
- Vulnerable plugins and themes
- Malware and suspicious code
04
Clear Action Plan
You receive a prioritised list of what should be fixed now and what should be monitored.
- Immediate security risks
- Recommended improvements
- Recovery and hosting options
The right response depends on what has happened
What are my options?
Whether the website has been hacked, is showing warning signs or simply needs stronger protection, we assess the situation and recommend the safest next step.
Website Recovery & Rehosting
Best for
Websites that have been hacked, redirected, suspended or flagged as unsafe.
What we do
We take a complete copy of the website, inspect the files, database, users, plugins and themes, then remove identified malware and suspicious access.We replace compromised WordPress files, update the software, reset access and repair the website where possible. Once cleaned, we move it to Ranknv managed hosting and configure SSL, backups and monitoring.
Includes
- Website and database copy
- Malware and suspicious-code review
- WordPress core replacement
- Plugin and theme updates
- Suspicious administrator removal
- Password and access resets
- Redirect and spam-page investigation
- Basic security hardening
- Migration to managed hosting
- SSL, backups and monitoring
Outcome
- A cleaned, functioning website moved into a safer managed environment with ongoing oversight.
From $750 + GST
- For standard WordPress websites moving to Ranknv managed hosting.
Security Investigation
Best for
Businesses that have noticed something unusual but do not know whether the website has been compromised.
What we do
We inspect the website for common warning signs, including unknown users, altered files, suspicious code, outdated software, hidden redirects and spam pages appearing in Google.We also review the hosting environment, current backups, website access and software risks to determine whether urgent action is required.
Includes
- Website file review
- Database and user review
- Plugin and theme assessment
- Malware and redirect checks
- Search-result spam checks
- Hosting and SSL review
- Backup assessment
- Access and administrator review
- Prioritised findings
- Recommended next steps
Outcome
- A clear answer on whether the website appears compromised, what risks were found and what should be fixed first.
From $250 + GST
Managed Hosting & Protection
Best for
Businesses that want stronger ongoing protection after a recovery or before a security problem occurs.
What we do
We host the website in an actively managed environment and take responsibility for backups, monitoring, WordPress maintenance and hosting-related technical issues.This reduces the risk created by outdated software, poor backups and unmanaged hosting. It also means there is one team responsible when something needs attention.
Includes
- Managed Australian hosting
- SSL certificate
- Daily website backups
- Backup retention
- Uptime monitoring
- Malware monitoring
- WordPress core updates
- Plugin and theme updates
- Website health checks
- Basic security hardening
- Hosting support
- Backup restoration when available
Outcome
- A website that is monitored, maintained and easier to recover if something goes wrong.
$110 + GST per month
Supporting note
No website can be guaranteed completely immune from attack. The goal is to reduce the risks, identify problems earlier and make sure there is a clear recovery process when something happens.
